Effective Date: April 23, 2025
Welcome to Homestands. This User Agreement (“Agreement”) governs your use of our platform, services, and products (collectively, the “Services”). By accessing or using Homestands, you agree to this Agreement and our Privacy Policy.
1. Eligibility and Account Responsibility
You must be at least 18 years old to use Homestands. You are responsible for all activity under your account. Do not share your login credentials.
2. Ticket Verification and Payments
Homestands verifies sellers’ season ticket holder accounts through primary ticket vendors, including Ticketmaster, SeatGeek, AXS, and StubHub, to ensure a secure experience for both buyers and sellers.
Secure Payment Process: Payment will be released to the seller only after Homestands verifies that the transaction is safe and complete. This process may result in a delay before the seller receives funds.
Fees:
- Buyers: Buyers may be responsible for credit card or payment processor fees. Homestands does not charge buyers a platform fee.
- Sellers: Homestands does not charge sellers a platform fee.
- Taxes: Buyers and sellers are individually responsible for calculating, reporting, and remitting any applicable taxes related to their transactions. Homestands does not provide tax advice and encourages users to consult with a tax professional.
3. Event Cancellation and Refund Policy
In the event of an event cancellation, Homestands will facilitate refunds in accordance with our policies and any applicable laws. If an event is canceled and not rescheduled, buyers will receive a refund for the purchase price. If an event is postponed or rescheduled, the tickets will remain valid for the new date, and refunds will not be issued unless required by law.
4. Prohibited Use and Account Termination
You agree not to:
- Sell fraudulent, invalid, or duplicate tickets;
- Misrepresent event details;
- Circumvent our verification, escrow, or dispute resolution systems;
- Violate applicable laws or third-party rights;
- Engage in abusive or harmful behavior on the platform.
Homestands reserves the right to suspend or terminate your account without prior notice if you engage in fraudulent or suspicious activity, or violate any terms of this Agreement.
5. Dispute Resolution
If you have a dispute regarding a transaction, please contact us at support@homestands.com. We will work with both parties to resolve the issue in accordance with our policies and applicable laws.
6. Limitation of Liability
All sales are final unless otherwise noted. Homestands is not responsible for event cancellations, venue policies, or issues beyond our control.
We are not liable for indirect or consequential damages. Our total liability in connection with any claim shall not exceed the fees paid to us related to that transaction.
7. Modifications to the Agreement
We may update this User Agreement periodically. If we make material changes, we will notify you through email or within the app and, where required, seek your consent.