Effective Date: April 23, 2025
Homestands (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our platform and services (collectively, the “Services”).
1. Information We Collect and Why
We collect the following categories of personal information in order to provide and improve our Services, ensure secure transactions, and meet our legal obligations:
- Account and Contact Information: Includes your name, email address, and phone number. This is used to create and manage your account, communicate with you about transactions, and provide customer support.
- Seller Verification Data: For sellers, we may collect season ticket account credentials and related information from primary ticketing platforms (e.g., Ticketmaster, SeatGeek, AXS, StubHub). This may include seat location details such as section, row, and seat numbers to validate authenticity and event access.
- Payment and Financial Information: We collect and process payment details from both buyers and sellers, which may include bank account information, credit or debit card numbers, and payment processor credentials. This is used solely to facilitate secure transactions and comply with financial regulations.
- Technical and Usage Data: Includes IP address, device identifiers, browser type, access times, and pages viewed. This helps us protect your account, detect suspicious behavior, and improve platform performance.
2. How We Use Your Information
We use your personal information to:
- Verify user identity and seller legitimacy;
- Process transactions and manage escrow payments;
- Prevent fraud and abuse;
- Respond to inquiries and provide customer support;
- Improve and personalize the Services;
- Comply with legal and regulatory obligations.
3. Sharing and Third Parties
We do not sell your personal information. We may share your data with:
- Payment processors to facilitate purchases and withdrawals;
- Identity and ticket verification partners, solely for the purpose of validating season ticket holder status;
- Ticketing platforms such as Ticketmaster, SeatGeek, AXS, and StubHub, only to the extent necessary to confirm seller credentials;
- Legal authorities if required by law, court order, or to protect our legal interests.
4. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with the Services. Unless otherwise required by law or necessary for legitimate business purposes (such as fraud prevention, dispute resolution, or compliance), we will retain your data until you request its deletion.
You may request to delete your data at any time by contacting us at support@homestands.com, and we will process your request in accordance with applicable law.
5. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you;
- Request corrections to inaccurate or incomplete data;
- Request deletion of your personal data;
- Object to or restrict certain data processing activities.
To exercise any of these rights, please contact us at support@homestands.com.
6. Security
We use industry-standard technical and organizational measures to safeguard your information, including encryption, secure authentication, and access controls. However, no system is completely secure, and we cannot guarantee absolute protection of your data.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you through the app or via email. Continued use of the Services after such updates constitutes your acceptance of the revised policy.
If you have any questions about this Privacy Policy or how your data is handled, please contact us at support@homestands.com.